Convergys to employ more after opening Makati hub

10/23/2009

Convergys seeks to expand its employee pool as it opened yesterday its largest contact center facility in the country. The global leader in relationship management began local operations six years ago with 200 employees in its first Makati site. Today, it counts over 17,500 employees in sites across Metro Manila, Cebu, Bacolod and Sta. Rosa, Laguna. Globally, Convergys employs more than 70,000 persons across its facilities.

The new center is located at Glorietta 5, marking the first time a Convergys site is conveniently attached to a shopping complex. The company aims to gain top new recruits for its many sites and has demonstrated a keen understanding of its workforce.

“When Convergys is looking to expand its brick and mortar contact center facilities, we make site selections based on the needs of both our clients and our company in order to maintain flexibility. Primary selection factors include client requirements, availability of trained labor, infrastructure, competition in the area, government support, and operating costs. Of course, the safety of our employees is also very important — the proximity of the site to where the agents live is paramount, as it ensures ease of access and security. This selection strategy has helped Convergys in the Philippines post low attrition figures,” Convergys vice president and country manager Marife Zamora said.

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