US BPO firm cited for Davao operations

10/22/2009

Davao City — Sutherland Global Services, a leading New York-based multinational Business Process Outsourcing (BPO) provider operating locally since 2005, was recently cited for its accelerated expansion and its generation of sizeable local employment opportunities by US Ambassador to the Philippines Kristie Kenney during her recent visit to its delivery center here at Luisa Complex, Jacinto Extension, Davao City.

“I am amazed with the commitment and growth you have experienced in this part of the country. I am happy to note how Sutherland here in Davao City has given amazing career opportunities to so many talented young Filipinos,” Ambassador Kenney told more than 1,500 SGS employees.

Sutherland has grown its Davao operations in the last 18 months to become its third largest delivery center in the country. Handling a variety of front and back office business processes to support clients representing information technology, communications and retail, banking and finance industries, the Sutherland’s Davao site is equipped with state-of-the-art infrastructure, connectivity, employee recreational areas and a secured working environment.

Commenting on the global financial crisis affecting US companies and the Philippines, Ambassador Kenney, who was accompanied by USaid officials, said, “You help make American companies become stronger. You provide excellent service to the customers of these American firms and in doing so help these companies and the American economy. With delighted customers, companies continue to survive this financial crisis, develop new products, continue to be more successful, and create more jobs, both back home and here in Davao.”

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